Shipping policy


Solution 61 – Shipping Policy

At Solution 61, we are committed to delivering your luxury car care products quickly and securely. Below is everything you need to know about our shipping process.

1. Processing & Dispatch

  • All orders are processed and shipped within 48 hours (Monday–Friday).
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Carrier & Delivery Times

  • We use Evri (formerly Hermes) as our trusted delivery partner.
  • Standard delivery typically takes 2–5 business days after dispatch.
  • Delivery times may vary due to courier delays, holidays, or unforeseen circumstances.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your location and order size.
  • Free shipping may be available for orders over a certain amount (see promotions at checkout).

4. Tracking Your Order

  • Once your order has been shipped, you will receive an Evri tracking number via email.
  • You can track your parcel on the Evri website: https://www.evri.com/track

5. Shipping Locations

  • We currently ship within the UK only.
  • We do not offer international shipping at this time.

6. Lost, Delayed, or Damaged Orders

  • If your order is delayed beyond the estimated delivery time, please check your tracking link first.
  • If your package is lost or damaged, contact us at [your support email] within 7 days of the estimated delivery date, and we will assist you in resolving the issue.

7. Incorrect Address or Failed Delivery

  • Please ensure your shipping address is correct at checkout. Solution 61 is not responsible for orders delivered to incorrect addresses provided by the customer.
  • If a package is returned due to an incorrect address or failed delivery attempts, additional shipping fees may apply to resend the order.

8. Contact Us

For any shipping-related questions or concerns, please email us at [your support email].

Thank you for choosing Solution 61 – delivering luxury car care straight to your door! 🚗✨

This policy keeps things clear and professional while ensuring customers know what to expect. Let me know if you’d like any tweaks! 🚀